Cancellation
Contact Support immediately if you need to cancel or change an order. Except where required by law or separately agreed, purchases are final once fulfillment begins. Cancellation must be confirmed; a request does not automatically stop fulfillment.
Seven-day delivery claim window
Report a refund or replacement claim within seven calendar days of delivery. Include your order reference, the discrepancy and relevant evidence.
For email-quality issues, provide timestamped bounce information and distinguish invalid addresses from sender configuration, recipient blocking or other delivery failures. Do not send patient information, passwords or full payment credentials.
Review and possible remedies
The review compares the file with documented order specifications and any quality threshold expressly agreed for the order. Where objective evidence establishes material underperformance, corrective replacements or credits may be offered.
Monetary refunds are limited to substantial non-conformity with documented order specifications, except where the law requires otherwise. Submitting a request does not itself approve a refund.
Counts and access issues
Available-field counts can change after email verification. Report an unexplained mismatch with a confirmed specification rather than assuming a preview is the final delivery report.
An expired file link is an access issue. Ask Support about reissue before buying the same list again.
Limitations and rights
Inbox placement, replies and sales are not guaranteed. Normal changes after delivery, sending configuration and prohibited use do not by themselves establish a defect in supplied data.
This policy does not remove statutory or payment-provider dispute rights, or a more specific written commitment for your order. Payment-provider processing times are separate from the support review.
Need clarification before you buy?
Ask about required fields, delivery conditions or an existing order. Include an order reference if you have one.